From vendor arrival to final placement — a structured, documented process built for multi-vendor design projects.
Every project follows a structured, repeatable process that ensures consistency, accountability, and full project visibility along the way.
Every project starts with a conversation. We organize your project, vendor, and item information up front — what's being ordered, who it's coming from, your timeline, and any special handling requirements.
You can start a project through our website form, call us directly, or email the details. We respond to every inquiry within 24 hours with a customized plan based on your project's scope.
Vendors ship directly to Forever Luxury. On arrival, each shipment is received and checked into your project. When inspection service is requested, items are unpacked, reviewed for visible condition issues, and photographed so the designer has documentation before installation.
For multi-piece or multi-vendor projects, we coordinate receiving schedules so incoming shipments are logged and accounted for as they arrive — not discovered missing on install day.
Received items are logged into your project's inventory and held in secure, organized storage until your project is ready for the next step. Nothing sits in a general warehouse unaccounted for.
Through the client portal, you can see what's been received and what's still outstanding — so you always know where a project stands before delivery day.
If receiving inspection turned up damage, shortages, or discrepancies, we flag them and work with you to resolve them before installation — not in front of your client on delivery day.
Photo documentation from receiving gives the designer the information needed to decide whether to request repair, replacement, or file a claim before installation.
Once your project's items are received, inspected, and accounted for, we stage them for delivery and coordinate the logistics of installation day — crew assignment, route planning, equipment needs, and building access.
For multi-vendor projects, this is where everything comes together into a single, coordinated installation instead of five separate deliveries.
At the delivery location, our crew protects floors and doorways, carefully carries each piece to the designated room, unwraps it, and positions it according to your specifications or floor plan.
If assembly is required, our technicians handle it on-site with the right tools and expertise. Every piece is leveled, aligned, and positioned with the attention to detail your clients expect.
Before we leave, we walk through the installation with you or your client. Every piece is confirmed in its correct position, all assembly is verified, and any adjustments are made on the spot.
All packaging materials, moving blankets, and debris are removed from the space. We leave the room clean, organized, and exactly as you envisioned it. Completion records and photos are shared with you, and any remaining project items still in storage are flagged for the next phase.