Frequently Asked Questions

White glove delivery is a premium delivery service that goes far beyond standard shipping. Every item is individually blanket-wrapped for protection, transported with care, and placed in the room of your choice. The service includes protective wrapping, room-of-choice placement, assembly if needed, removal of all packaging materials, and photo documentation at pickup and delivery. It's designed for high-value furnishings where condition and presentation matter.

We serve the greater Las Vegas metro area including Las Vegas, Henderson, Summerlin, and North Las Vegas. This covers luxury communities like Green Valley, Anthem, MacDonald Ranch, Lake Las Vegas, The Ridges, Red Rock Country Club, Inspirada, Aliante, and Summerlin West. If you're unsure whether we cover your location, contact us and we'll confirm.

Forever Luxury is a fully insured operation, carrying liability and cargo coverage for the handling and transport of high-value furnishings. Certificates of insurance and specific coverage details are available upon request.

Pricing is customized based on several factors: the size and quantity of items, the distance between pickup and delivery locations, access requirements (stairs, elevators, gated communities), and any special handling needs. We don't use one-size-fits-all pricing because every project is different. Submit a quote request and we'll provide a detailed, transparent estimate within 24 hours. Volume and recurring delivery discounts are available for ongoing partnerships.

Yes. We offer professional furniture assembly as part of our delivery service or as a standalone service. Our trained technicians handle everything from modular shelving systems and bed frames to dining tables and custom cabinetry. Assembly includes leveling, alignment, and stability verification as appropriate. We bring professional tools; manufacturer-specific hardware and instructions must accompany the item.

No. Forever Luxury is a specialized white glove delivery and logistics company — not a moving company. We do not handle residential moves, office relocations, or general household packing. We primarily work with businesses in the design and furnishings industry, including interior designers, furniture retailers, showrooms, staging companies, and commercial teams. Our operation is built around the careful handling and delivery of high-value furnishings.

Yes. Many designer and commercial projects involve items arriving from different vendors on different schedules. We receive each shipment and hold it in organized project storage until the project is ready for delivery and installation. When inspection service is requested, we also provide condition photos and report visible damage or discrepancies to the designer. See our Receiving, Inspection & Storage page for details.

We recommend scheduling at least 48-72 hours in advance for standard deliveries. For large-scale installations, multi-piece projects, or deliveries requiring specific building access coordination, a week or more of lead time is ideal. That said, we understand that the design industry moves fast — contact us about rush delivery availability for urgent needs.

Absolutely. Multi-vendor consolidation is one of our most popular services for interior designers. We can pick up from multiple showrooms, warehouses, or vendor locations and consolidate everything for a single, coordinated delivery and installation. This saves time, reduces the number of deliveries to your client's space, and allows for a more efficient installation process.

When inspection is requested, we provide condition photos and promptly report visible damage or discrepancies to the designer. The designer or purchasing party then handles vendor, freight, or insurance claims using that documentation. If damage occurs while an item is in our care, we document the issue and review the appropriate next steps with the client.

Yes. We regularly deliver to high-rise condominiums, gated communities, and properties with specific access requirements. We handle elevator reservations, loading dock scheduling, HOA notifications, and security clearances as part of our planning process. Just let us know the access details when you request a quote and we'll coordinate everything in advance.

Yes. Many of our clients are interior designers, furniture stores, and staging companies who use our services on a recurring basis. We offer volume pricing, priority scheduling, and dedicated coordination for ongoing partnerships. Contact us to discuss a partnership arrangement that fits your business needs.

Yes. Stay informed from receiving through delivery — existing clients can use the Forever Luxury client portal to view project status, submit delivery requests, and keep project logistics organized in one place. You can access it through the "Client Login" button in our website header or visit our client portal directly.